Live Arrival Guarantee

Live Arrival Guarantee provides peace of mind by ensuring that every shipped animal arrives healthy, safe, and in excellent condition. Orders are carefully packed in insulated containers with appropriate temperature control where required to minimize stress during transit and protect the wellbeing of each animal.

All shipments are sent only on approved shipping days with secure packaging.

In the rare event of a problem on arrival, the Live Arrival Guarantee offers a straightforward resolution process. Customers are required to document the condition of the shipment immediately and email photos to rm-exotics@mail.com

This commitment to a Live Arrival Guarantee reflects a strong focus on animal welfare, responsible shipping practices, and long-term customer satisfaction.